Support

Open the subscription screen in the app and tap Restore purchases. Use the same Apple Account you subscribed with. Your subscription comes back on every iPhone signed in to that account.

Subscriptions are managed by Apple. On your iPhone, open Settings, tap your name, then Subscriptions, choose Express French and tap Cancel Subscription. You keep access until the end of the period you paid for.

Deleting the app does not cancel a subscription.

Without a subscription, the app shows ads from Google AdMob in two places: below the daily task list and on the summary after a card session. Lessons and exercises never show ads. A subscription removes all ads.

Before the first ad, the app asks Apple’s tracking permission. Both answers work: if you allow tracking, ads can be based on your device’s advertising identifier; if you choose Ask App Not to Track, you get non-personalised ads. You can change your answer any time in Settings › Privacy & Security › Tracking. In the EEA, the UK and Switzerland, Google’s consent form also asks for your choice first, and you can change it any time under Tools › Settings › Privacy choices.

Yes, through iCloud. When you are signed in to iCloud, your progress, your own words and your settings sync to your other devices signed in to the same Apple Account. Without iCloud, everything is saved on this iPhone and the course works the same. You can check the status under Tools › Settings › Sync and data.

To start over, use Tools › Settings › Reset all progress. It deletes your progress from this iPhone and, while sync is on, from iCloud. Deleting the app alone leaves the copy in iCloud, which comes back if you install it again.

AI features run on Apple Intelligence, on your iPhone. They need an iPhone that supports Apple Intelligence, with Apple Intelligence turned on in Settings › Apple Intelligence & Siri and its model fully downloaded. If the model doesn’t support your Siri language, setting Siri to English or French helps.

The whole course works without AI. Every lesson and exercise is available either way.

Express French reads French aloud with the voices built into iOS. For more natural audio, download a higher-quality French voice: open Settings › Accessibility › Spoken Content › Voices (on some iOS versions Read & Speak), choose French, and download a voice marked Enhanced or Premium. A French (Canada) voice is a good choice for TCF Canada and TEF Canada.

Thank you. Email us the level and lesson, the sentence or exercise that looks wrong, and a screenshot if you can. We read every report.